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Shipping

We ship all deliveries using Royal Mail and Royal Mail International. We usually dispatch in-stock orders within 3-5 working days from when the order was placed and we’ll notify you by e-mail when your order has been shipped. Items that are signed by Emma or items that you have requested a personal dedication for may take a little longer (depending upon Emma’s availability and schedule). Note: items that are “pre-order” will ship on or after the date specified in the item description.

Returns Policy

If you are not happy with your purchase, you may return any or all of your items within 14 days of receiving them. Please contact us at sales@emmastevensmusic.com stating the reason for the return and quoting your original order number (which you will find on your order receipt or in the My Account section of the website) and will we be happy to issue you with a Returns Authorisation Number.

On receipt of the returned items, we will issue you with a credit note or, if you would prefer, a full refund (including standard postage) within five working days.

Any returned items must reach us in “new” and “unused” condition with all original packaging present and seals intact. CDs that have been opened and/or items which have been personalised (signed with a dedication by Emma) may only be returned if faulty. Please note that return shipping charges are non-refundable.